Legal Documents

AceSuper Privacy Policy – Our Commitment to Protecting Your Data

Your personal information is completely secure at acesuper. This privacy policy explains in detail how we collect, use, and protect your data. Your trust is our most valuable asset.

Last updated: January 2026 Language: English Applicable: All users
By using acesuper, you are considered to have agreed to this Privacy Policy.

1. Introduction

Acesuper (https://acesuper.im) places your privacy above all else. This Privacy Policy ("Policy") explains how we collect, process, store, and safeguard your personal information. To protect the data of every member using the acesuper platform, we follow internationally recognised security standards.

This Privacy Policy applies to the acesuper website, mobile application, and all associated services. Please read this policy carefully before using the platform.

We believe data protection is not merely a legal obligation — it is an ethical responsibility to our members. That is why acesuper is always transparent about what data is collected, why it is collected, and how it is used.

Acesuper never sells your personal data or transfers it to third parties without your consent.

2. What Information We Collect

Acesuper collects different types of information for different purposes. The types of data collected and the reasons for collection are detailed below.

A) Information Provided Directly

Information you voluntarily provide during registration and account management:

Data Type Reason for Collection
Full Name Identity Verification & Account Registration
Date of Birth Age verification (18+)
Email address Communications & security notifications
Mobile Number OTP verification and support communication
Payment information Financial Transaction Processing
National ID / Passport KYC Verification

B) Automatically Collected Information

Information automatically collected while you use acesuper:

  • IP address & device type
  • Browser Information & Operating System
  • Platform activity logs (login times, betting history)
  • Geolocation data (country level)
  • Cookies and session data

C) Information received from third parties

Some information may reach us through identity verification services or payment providers. In such cases, the privacy policy of the relevant party also applies.

We only collect information that is genuinely necessary to provide acesuper's services. No unnecessary data is ever collected.

3. How Your Information Is Used

Acesuper uses the information it collects for the purposes listed below. Each use has a clear and legitimate reason behind it.

Service delivery & operations

  • To create and manage your account.
  • To process financial transactions (deposits and withdrawals).
  • To record betting activity and game results.
  • To deliver bonuses and promotional offers.
  • To provide customer support and resolve issues.

Security & Fraud Prevention

  • To prevent unauthorised access to your account.
  • To detect money laundering and fraud.
  • To complete KYC verification.
  • To meet legal obligations.

Improvement & Personalization

  • To personalise services based on your preferences.
  • To improve platform performance and enhance the user experience.
  • To inform you of relevant promotions and offers (based on your consent).

Acesuper never sells your data to advertisers or marketing companies. Promotional communications relate solely to acesuper's own offers.

4. Cookies Policy

Acesuper uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality.

Cookie types

Cookie types Purpose Duration
Essential cookies Maintaining login sessions and security Deleted at end of session
Functional Cookies Remembering language preferences and settings 1 Year
Analytical Cookies User Behavior Analytics 2 Years
Performance Cookies Measuring site speed and performance 6 Months

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain acesuper services.

5. Data Sharing & Disclosure

Acesuper does not, as a matter of policy, share your information with third parties. However, there are specific circumstances where sharing may be necessary.

Circumstances under which data may be shared

  • Service provider: With payment processors (bKash, Nagad, banks), identity verification services, and technology partners — only the data necessary to deliver our services.
  • Legal Obligations: In response to a court order, regulatory directive, or lawful request from a law enforcement authority.
  • Business transfers: In the event of a company merger or acquisition, in which case you will be notified in advance.
  • Security: To relevant authorities in investigations of fraud or money laundering.

When sharing data with third parties, acesuper ensures that the relevant parties maintain the same level of privacy protection. Data is never sold for commercial purposes.

6. Data Security Measures

Acesuper uses industry-leading security technology to protect your data. Our security framework is regularly reviewed and verified by independent third-party auditors.

Technical Security

  • 256-bit SSL/TLS encryption on all data transfers.
  • Data stored on our servers is protected with AES-256 encryption.
  • Two-factor authentication (2FA) support.
  • Real-time monitoring to detect suspicious activity.
  • Regular security audits and penetration testing.

Administrative safeguards

  • Only authorized staff members are permitted to access user information.
  • All staff receive training on data protection.
  • Strict access control policies are enforced.

Data Retention Period

Acesuper does not retain your data longer than necessary. Following account closure, certain information may be kept for up to 5 years to meet legal obligations. Once that period expires, the data is securely deleted.

7. Your Rights

Every member registered with acesuper has specific rights regarding their own data. We respect these rights and make them easy to exercise.

  • Right to Access: You can find out what information we hold about you.
  • Right to rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: Under certain conditions, you may request that your data be deleted.
  • Right to Restrict Processing: You may request that we stop using your data for specific purposes.
  • Right to data portability: You may request your data in a structured, portable format.
  • Marketing opt-out: You can opt out of promotional messages at any time.

To exercise any of these rights, email us at support@acesuper.im. acesuper will typically respond to your request within 30 business days.

In some cases, legal or regulatory obligations may prevent us from fulfilling all requests. Where this applies, we will explain the reason.

8. Children's Privacy

Acesuper strictly does not provide services to anyone under 18. We do not knowingly collect any information from minors.

Age verification is mandatory at registration. If an underage account is identified, it will be suspended immediately and all associated data will be deleted.

If you suspect your minor child is using acesuper, please contact us immediately at support@acesuper.im.

9. Third-Party Services & Links

Certain third-party services, such as payment gateways, may be integrated into the acesuper platform. These services have their own privacy policies.

Acesuper is not responsible for the data protection practices of third-party service providers. However, we only work with payment partners that comply with international data protection standards. No payment information is stored directly on our servers — all transactions are handled through PCI-DSS certified payment processors.

All payment partners associated with acesuper comply with international security standards. Your financial information is kept under the highest level of protection.

10. Policy Updates & Contact

Acesuper may update this Privacy Policy from time to time. Any changes will be notified via the website and to your registered email address. For significant changes, you will be informed at least 30 days in advance.

Continued use of acesuper after a policy update constitutes acceptance of the revised terms. If you object to any changes, please contact our support team.

For any privacy-related questions or concerns:

  • Email: support@acesuper.im
  • Help Center: acesuper Help Centre Visit us.
  • Support hours: 24 hours a day, 7 days a week.

Acesuper's 6 commitments to protecting your privacy

We maintain international-standard security to protect every member's personal information.

End-to-End Encryption

Every transaction and personal detail you share on acesuper is protected by 256-bit SSL encryption — making it virtually impossible for hackers or third parties to access your data.

Your data is never sold

Acesuper never sells your name, email, phone number, or any other personal information to advertisers or data brokers. Your data is used solely to serve you.

Regular third-party audits

Acesuper's security systems are regularly audited by independent security experts to ensure our infrastructure remains up to date and fully secure.

Restricted Staff Access

Only authorized and trained personnel may access your personal data, strictly on a need-to-know basis. Every access is logged and reviewed regularly.

Your data, under your control

Acesuper members can view, correct, or request deletion of their data at any time. Opting out of marketing messages is just as straightforward.

24/7 Privacy Support

Acesuper's dedicated support team is always available for any privacy-related concerns or questions. Get help in Bangla and find the answers you need.

Enjoy gaming in a safe and secure environment

Your data is fully protected at acesuper. Register today and join Bangladesh's most trusted online gaming platform.

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